We want you to be happy about the products you purchase from us so if you aren’t, we will happily accept a return for a full refund (less a 15% restocking Fee). Read on for eligibility and instructions on how to return or exchange a product purchased in our online shop.
You may return any PipePalz™ web purchase(s) made from our online shop www.pipepalz.com within 14 days of the merchandise delivery date. All refunds will incur a 15% restocking fee on the total purchase amount of your order. All returns must be postmarked within 14 days of it’s original delivery date. Returns will only be issued a refund if all items are fully functional, sealed, unused and in its original packaging.
Package the item(s) securely and ship them to PipePalz Returns Processing using the address listed below. Please make sure your package is prepaid, as we are unable to accept C.O.D. returns.
1738 Anaheim Ave.
Costa Mesa, CA. 92627
Upon our receipt, a credit in the form of payment used, less shipping charges, will be issued. You’ll receive a confirmation e-mail once the return has been processed.
Returns and Exchanges Processing
We cannot refund your original shipping charges.